BOOKING TERMS AND CONDITIONS

General

The terms and conditions of booking your stay with CovStays are presented below. CovStays is a trading name of CovStays Ltd. The company is registered in England and Wales with under registration number 12480778 at 20-22 Wenlock Road, London, N1 7GU. Customers renting the property with CovStays are referred to as the “Guests” or the “Guest”. CovStays provides accommodation in two separate ways: as a principal, through rent-to-rent leasing, where CovStays enters into direct lease agreements with the Owners and lets the accommodation on to the end user; and as an owner managing our own properties.

Bookings

All bookings can be placed either via our website https://covstays.holidayfuture.com/ or via the various online travel agency portals that we list on. All guests must be over 18 years of age on the check-in date.

Rental Period

Rentals commence at 3.00pm on the day of arrival and end at 11.00am on the day of departure unless different check-in and check-out times have been agreed, in which case the latter shall define the rental period. This period is hereafter referred to as the “Rental Period”. The Rental Period dates will be stated on the reservation confirmation provided to the Guest when they book and cannot be exceeded unless CovStays gives written approval. The Guest will be liable for any cost, of whatever nature, incurred because of an unauthorised extension. Arrangements can be made for an earlier check-in or later check-out, but this is subject to prior arrangement and an additional fee. If there is any delay in vacating the property beyond the agreed time a full day’s rental is charged to the guest.

Prices/Fees

All prices are quoted in UK Pounds Sterling and, unless otherwise specified, the prices quoted include VAT at the prevailing UK rates if applicable. All prices are based on costs prevailing at the time of quotation and may be subject to change. Unless otherwise specified, the prices quoted for all serviced property include utilities and taxes. Any extra charges are at the management’s discretion.

Security Deposit (Not applicable to Airbnb bookings)

A Security Deposit of £100.00 is required for each unit booked as advertised at the time of booking, this is processed via an authorisation hold. Assuming no damage, this hold is automatically released three days after your check-out. A partial or full securing deposit will be retained if any of the house rules are broken (see The Guest’s Obligations) or if damage is caused to the property or its contents. Should this damage exceed the amount held, we may pursue additional fees.

A partial or full securing deposit will be kept in full if any of the house rules are broken (including but not limited to no smoking inside or outside the property including gardens, no parties, no loud music, no pets), and a partial or full deposit may be kept for any damage caused to the property or its contents.

Payment

For direct or Vrbo guests, your card will be charged 5 days before your check-in date, after which no refunds will be given. Other portals have their own payment terms. If payment is not received for any reason, CovStays reserves the right to cancel the booking. Cash will only be accepted in exceptional circumstances and with prior approval of CovStays.

The Guest’s Obligations

The Guest has the right to occupy the property for a Rental Period only (within the meaning of schedule 1, Paragraph 9 of the Housing Act 1988.)

The Guest agrees:

• That in no circumstances should overnight accommodation be provided for guests other than those declared to CovStays unless notified in advance

• To undertake to pay for any losses or damage to the property during your stay.

• To take good care of the property and leave it in a clean and tidy condition at the end of the rental period.

• To permit the Owners and CovStays reasonable access to the property.

• Not to cause an annoyance or become a nuisance to occupants of adjoining premises.

• Not to smoke in the property or any of the public areas associated with it.

• Not to bring any pets to the property, with the exception of registered Guide Dogs or Hearing Dogs.

• To read any safety notices and advice upon arrival in the property.

• Not to re-let or sublet the property to any other group/party.

• To only use the property strictly for residential purposes.

• Not to use the property for parties or gatherings. If this is not respected, the Guest will be charged £200.00.

• Not to light any fires or candles in the property.

In the event of breach of these terms and conditions, the guest will be required to leave the property immediately and no refunds will be offered.

The guest is obliged to provide the full names of any individuals staying at the property, and may be required to present a valid photo ID for each individual. If any individuals other than those declared on the booking occupy the property, the full Security Deposit will be retained, and the relevant public authorities informed.

The guest is responsible for ensuring that the property is not occupied by more people than is stated on the guest’s booking confirmation email. CovStays reserves the right to refuse admittance to the property if it feels this condition is likely to be breached. In this case no paid funds will be returned.

In the event of an emergency the guest is asked to:

• Make use of the fire blanket and/or fire extinguisher if appropriate.

• Leave all belongings and exit swiftly through the main exit, ensuring all individuals require assistance are brought to safety.

• Wait on the main road away from the building and inform emergency services by calling 999 and quoting your location.

• Our contact number is +44 (0) 7737 510725 in case you need to reach us.

Condition of Property

The guest is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture, etc. must be left clean and tidy at the end of the Rental Period. No items can be removed from the property. Any losses, damage, or any cleaning necessary over and above normal servicing, will be deducted from the Security Deposit.

The guest will be responsible for making good any damage to the property or its contents, which has occurred due to negligence, wilful damage, or irresponsible behaviour on the part of those occupying the property or their guests. Such damage must be reported, without delay, to CovStays’ local representatives. The cost of the repair or replacement must be agreed with, and paid to, CovStays. The guest is responsible for ensuring that no person staying or visiting the property during the guest’s stay will suffer anything to be done which would endanger the policy of CovStays’ insurers in respect of the property and its contents which might make the same void or voidable.

Keys

The loss of a key (including any Residents’ Parking Permits) to a property will be charged at £35.00. Keys should be left in the room when checking out. If left in a keysafe, it is the responsibility of the guest to ensure the keysafe is locked properly. In case of a key not being found in the keysafe or room following check-out and CovStays or its representative are unable to retrieve the keys or fobs, this will be treated as the Guest having lost the key. Duplication of keys or fobs, and the changing of entry or keysafe codes is not permitted. Divulging access arrangements to third parties is not permitted.

Services & Facilities

Properties are advertised as providing several services, facilities, and amenities. Whilst every effort is made to this end, the availability and proper functioning of these cannot be guaranteed. CovStays is not responsible for providing any refund or alternative provision of said service, facility, or amenity, and no refunds will be offered.

All personal belongings and contents left in the property or in the car parks are left at the guest’s risk. Insurance should be taken by the guest for these, and any loss or damage to their belongings is the sole responsibility of the guest.

Vehicles may only be parked in designated areas, with prior booking where necessary. If a vehicle is parked on or in front of an access route to the property without authorisation, failing attempts to contact the Guest, CovStays reserves the right to tow the vehicle away and charge the guest for this service.

CovStays can be contacted +44 (0) 7737 510725 for support between the hours of 09:00 and 17:00 hrs, Monday to Friday. Calls outside this time window are only to be made in real emergency cases. If a call is placed by the guest outside these hours for an issue which is not an emergency, the issue will not be dealt with until office hours.

Internet

No guarantee can be made that the internet service provided will be compatible with your device. No technical support for the connection is available. Functionality of the connection cannot be guaranteed. Should the broadband connection not be functioning for any reason no liability is taken by either the owner or CovStays and they cannot be held liable for any losses resulting from the loss of connection.

The guest is fully responsible for all internet activity and CovStays and the Owner hold no responsibility. Any illegal internet activity, e.g. peer-to-peer file sharing, will result in the internet access being closed down for the duration of the Guest’s stay. The Wi-Fi internet access Service is provided to you by the Owner. By connecting to the Service, you agree to abide by the terms and conditions below. If you do not agree to all of the terms and conditions, please do not use the Service.

A Fair Use Policy has been implemented so that we can deliver a Service that is fast and reliable to all our guests. We monitor the performance of our network and may restrict the amount of bandwidth available to demanding users during busy periods to ensure all our guests have an acceptable level of service. Wireless internet at CovStays is free to those guests who accept these terms and conditions.

We will use our reasonable endeavours to make the Service available at all times, however we will not be liable if for any reason the Service is not available for any period. You will indemnify us against all and any losses or claims arising from any breach of the agreement by you, and against any claims or legal proceedings arising from your use of the Service which are brought or threatened against us by another person.

You will keep confidential any network access codes or passwords provided to you in order to access the Service and will not disclose them to any other person for any reason. You will be responsible for any loss that arises from you losing, misusing or otherwise disclosing any such access codes or passwords.

The Service is intended to allow you to access the internet for legitimate purposes only. You undertake to us that your behaviour while using the Service will be lawful, honest and proper. Without prejudice to any other provision of this agreement, we may terminate your use of the Service at any time without notice if we become aware of any behaviour that has a negative impact on our equipment or network or the use by other customers of our equipment or network or the internet in general, or which damages, or has the potential to damage, our reputation or standing.

We shall not be liable to you in contract, tort or otherwise arising in connection with this agreement for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, any special, indirect or consequential losses or any destruction or loss of data.

You may not:

• Use the Service for any illegal purpose;

• Access or attempt to access the Service provided to any other customer;

• Use the Service in such a manner as to host a web or other server, send or facilitate the sending of bulk e-mail or collect third party personal data without appropriate consent;

• Exceed typical bandwidths relevant to the period of Service;

• Resell, or attempt to resell, the Service to any third party.

We reserve the right to amend this agreement at any time, as well as the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you. By accessing the internet through our service you will be deemed to have read, understood, accepted and agreed to being bound by these terms and conditions of use.

Linen Changes

All bed linen and 1 set of towels per person are included and changed prior to the Guest’s stay. For longer stays, towel changes will be provided weekly and bed linen changes every fortnight. Anything extra will incur an extra charge.

Cleaning

A cleaning service is included and the property will have been cleaned prior to the Guest’s arrival. For longer stays, the bins will be emptied weekly and a clean will be provided fortnightly. Any additional cleaning will be available at an extra charge. The guest is asked to leave the property in a clean condition, ensuring that all used dishes are washed up, dried and put away.

Personal property

The Landlord and Covstays hold no liability for food and/or personal property belonging to the guests left at the property during their stay. Any personal property left in the property after the agreed check-out time, may be moved, removed and/or disposed of by Covstays.

Changes to Booking

Cancellation by the Guest

CovStays will not refund any bookings because of a cancellation within 5 days of the check-in date. No-shows and arrivals after the date of the reservation without prior notice are treated as guest cancellations and no refunds will be made. CovStays strongly recommends that all clients obtain appropriate travel and personal insurance cover to cover these charges in the event of a cancellation.

Cancellation by CovStays

If CovStays cannot honour the booking at the property initially booked, the booking will be relocated to an alternative property at the same rate as initially booked.

In exceptional circumstances CovStays may find it necessary to cancel the Guest’s booking and reserves the right to do so at any point. CovStays shall make all reasonable efforts to offer a suitable alternative. If this is declared not acceptable by the Guest within 24 hours of them being notified of the change of property, and assuming the cancellation is not as a result of events beyond CovStays’ reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions, CovStays will refund any sum paid by the guest if cancelled prior to the reservation, or a refund of the remainder of the nights booked if the guest has already checked-in, which shall constitute full and final settlement of any liability the owner or CovStays may have to the guest as a result of such a cancellation. This does not affect the guest’s statutory rights.

Termination by CovStays

CovStays has the right to terminate a booking at any time on the grounds of abuse to staff, mistreatment of the property, or criminal activity on the part of the Guest. Any sign of smoking either inside or outside of the property, will result in immediate termination of the booking, no refund being offered.

Information & prices

Covstays reserves the right to amend prices quoted, due to errors or omissions. While every endeavour is made to portray a true representation of the properties, no guarantee can be given to the accuracy of the photographs or descriptions.

All information supplied by Covstays is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but Covstays is not liable for any variation however caused.

Death, Injury or Loss

CovStays cannot be held responsible for any death, personal injury, loss or damage to personal effects howsoever arising at the accommodation unless caused through any act or omission by CovStays. Neither the Owner, nor CovStays or its representatives, can be held responsible for any circumstances beyond the CovStays’ control including, but not limited to, mechanical breakdown, illness, or failure of any public service supply.

Complaints

Any complaints about the property, its contents, or CovStays’ staff must be made immediately via email at: bimal@covstays.co.uk

All complaints must be notified to CovStays as soon as reasonably practicable, as CovStays may be required to carry out an on-the-spot investigation and if necessary, request the Owner to take remedial action. Should you have a complaint, please allow CovStays or the Owners the opportunity to put matters right during the Rental Period.

CovStays will take all reasonable steps to settle the problem. CovStays shall not have any liability for any complaint submitted after the completion of the rental period.

Right of Access

CovStays’ representatives and subcontractors have the right of access to the property at any time, with due regard to the convenience of the guest, for the purpose of inspection of the property and for the Owners to carry out any essential repair or maintenance work.

Security of Tenure

As the property is used as a serviced Rental Period accommodation it is exempt from security of tenure under the Rent Act. No rights of tenancy are created for the Guest(s) after the term of this agreement expires, which coincides with the published check-out time and which is included by default in the guest’s booking request.

Insurance

It is recommended that personal insurance be taken out against cancellation, loss of goods. It is further strongly advised that personal accident and medical insurance is also taken out.

Privacy and Data Protection

CovStays takes the guest’s privacy and confidentiality seriously. CovStays collects information necessary to process the Guest’s booking. CovStays will try to keep the Guest’s data up-to-date and accurate but CovStays provides no warranty or guarantee and bear no liability to the guest in the event that any data transmission over the internet is not completely accurate or secure. CovStays may use the guest’s information to help improve CovStays’ website and CovStays‘ service, to personalise the types of information the guest’s receive from us, as well as for internal statistical, marketing and administrative reasons. CovStays does not share this information with outside parties except to the extent necessary to process the guest’s booking. By using this website and supplying CovStays with the guest’s information, the guest consents to use by CovStays of the guest’s information as described above.

Liability

CovStays does not accept liability for any act, neglect or default on the part of the Owners or any other person, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property, which the guests or anyone connected with the Rental Period may incur. CovStays or the Owners are not and shall not be held responsible for any maintenance / building works taking place outside of the rental property.

Authority to Sign

The person who places the booking certifies that he or she is authorised to agree the Terms and Conditions on behalf of all persons being booked for, including those substituted or included at a later date, and that all these shall likewise observe the Terms and Conditions. He or she agrees to take responsibility for the party occupying the property. In this sense, references to the Guest apply to all the occupants of the property.

By placing a booking, the Guest is deemed to have accepted these Terms and Conditions. Payment of the full charge also indicates acceptance of these terms and conditions.

Disclaimer

All properties are used at your own risk. At properties where there is a balcony or elevated terrace, this is used at your own risk. Parents should ensure that their children are supervised in such areas at all times.

Governing Law & Jurisdiction

The validity, construction and performance of this Agreement shall be governed by English Law. The Guests submit to the exclusive jurisdiction of the English Courts.

In the event that a court finds that a condition in these Booking Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Booking Conditions, which will continue to be valid and have full force and effect.

Litigation

In the event of any litigation arising from the booking of accommodation with us, the Courts in England shall have sole jurisdiction on such matters and English law prevalent at the time shall be applied at the time.

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